Isabelle Thivierge

Isabelle Thivierge

Isabelle Thivierge

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Professionally...

A good element to add to your team.

Already before my studies in aeronautics, I liked being outside my comfort zone, as well as being challenged and having to perform and stand out.

These personality traits led me to work in the nerve center of large transport companies. I developed my logic and my decision-making, my efficiency in problem solving, my calm in the face of stress and urgency as well as my leadership.

At the same time, the field of sales was self-evident for me. Selling, B2B, consultative or B2C, means creating a bond of trust, adjusting and understanding the need or problem to be resolved, standing out without rushing and making a positive mark, it's empathy, resilience, perseverance and above all discipline. Selling is also having the knife between your teeth and the inner drive that pushes you to develop, to darken and to move forward..

And that, all that, is totally me!!

Personal Informations

  • NameIsabelle Thivierge
  • HomeQuébec, Canada
  • Emailisabelle@isabellethivierge.com
  • Phone(+1) 450.675.7733
DOWNLOAD RESUME

And more personnally...

In my spare times ?

I like, among other things..
- EVERYTHING related to food and cooking!
- Endurance sports; cross-country skiing, road biking, hiking, crossfit.
- Cold saponification, kombucha, stained glass and legal television series!!

My Resume.

Experiences

  • Groupe Ricochet

    Account Director

    My experience at Groupe Ricochet was filled with great accomplishments:
    - Impactful portfolio development: growth from 300 clients to 500 clients in 24 months.
    - Winner in 2020 of the "Constance and Perseverance" certificate of excellence.
    - Acquisition in 2021 of two major clients having represented a turnover of $1M in the first year.
    - 2021 sales target: 1.2 M - 2021 result: 3 M
    - Diversified portfolio requiring adaptation and different sales methods.
    - Expertise in sales and negotiation with corporate clients, sales advice, B2B, large accounts (several million/year).

    2023 2019

  • FINANCIAL ADVISOR

    INDEPENDANT REPRESENTATIVE


    - Carry out rigorous commercial prospecting, by telephone or canvassing.
    - Analyze the financial situation of my clients in order to offer them services or insurance products such as life insurance, disability insurance or individual annuities from an insurer.
    - Advise and offer investment options such as RRSP, TFSA, mutual funds or stock market investments.
    - Complete the documents conscientiously, respect a precise code of ethics and follow up effectively and personalized with the customers.

    2019 2017

  • InterNord, St-Jérôme

    Dispatch


    - Dispatch of about fifty delivery trucks, 58 feet, LTL shipping.
    - Establish routes, assign them to drivers and especially solve problems and unforeseen events occurring during pick-ups and deliveries.
    - Guide drivers who have questions and difficulties. Maximize the efficiency and speed of workflow in a safe and logical way.
    - Management of customer expectations, maintaining a good relationship by ensuring their satisfaction with the service received by our team.

    2016 2015

  • Paccar, Ste-Thérèse

    QUALITY INSPECTOR


    - Perform a thorough quality inspection of Peterbilt and Kenworth trucks at the final stage, at the end of the assembly line.
    - Carry out these inspections in a rigorous and methodical manner with a sharp and alert spirit of trouble shooting.
    - Quickly report to the departments concerned the defects found by verbal communications and written reports and participate in the improvement of assembly methods by submitting suggestions and innovative ideas.

    2015 2013

  • Air Transat, Mirabel, Dorval

    Crew sched coordinator


    - Management and coordination of all logistical aspects concerning crew members in situations of delays and other operational problems.
    - Support for aircrew, pilots and flight attendants, at the base or abroad, in order to quickly and safely resume operations.
    - Knowledge of ICAO, Transport Canada and NAV Canada policies and standards.
    - Work carried out in the nerve center of the airline as a team with the dispatchers and the Passenger Service, where the speed and efficiency of decision-making are essential.

    2013 2000

  • World Courier, Montréal

    Sales and operations coordinator


    - Prospecting for development of the customer portfolio.
    - Guide and advise new potential or existing customers in order to offer the appropriate services offered by the company.
    - Represent World Courier at conventions and trade shows and follow up with clients.
    - Organize and ensure the smooth running of transport of dangerous or fragile goods requiring special infrastructure.
    - Organiser et veiller au bon déroulement de transports de marchandises dangereuses ou fragiles nécessitant des infrastructures particulières.
    - Management of the team of drivers and coordinators.

    2007 2004

  • Festival Cruise

    EXCURSIONS department manager


    - On-site research at stopovers in the cruise destination to find suppliers and guides for excursions, negotiation and establishment of contracts.
    - Establish the logistics of excursions offered to cruise ship passengers
    - Promote and sell it to passengers.
    - Train and supervise tourist guides and manage the smooth running of excursion operations. Negotiate agreements with local promoters.

    2000 1999

Education

  • DEC Aircraft maintenance

    École Nationale d'Aéronautique, St-Hubert
    1996 1992

Contact me.

isabelle@isabellethivierge.com
(+1) 450.675.7733